Fine Leather Goods and Shoe Repair

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603-298-8800
  • Hours: Mon-Fri 10AM-6PM
  • Sat 10AM-5PM
  • Sun Closed

Return Policy

About our 30 day Returns

Your complete satisfaction is GUARANTEED 100%. If you are unhappy with your purchase, just return it unused for an exchange on any item of equal or lesser value. You just pay the shipping.
We can accept returned merchandise for up to 30 days from date you originally received it. The packing slip that comes with the order shows the final date by which we can accept the return.
As you may expect, we ask that you return your purchase in unused condition with its original packing intact. Any items that you receive with tags attached must be returned with those tags intact and attached.
Late returns – Unfortunately, items received by the 30-day return period cannot be accepted for a refund and your package will be returned to you. If we receive the same late return a second time, we will keep the merchandise and no credit will be issued.
Method of appropriate refund. – Any refund will be made in the same form that original payment was received. In the case of credit card payments, please allow one to two billing cycles for the credit to appear on your statement.

PLEASE NOTE THE FOLLOWING:
No item that is damaged, soiled or worn will be accepted for an exchange.
All items are inspected by our warehouse personnel. If your returned item appears to be worn/soiled or is damaged in any way, that renders the item not resalable and the item will be sent back to you and we will not exchange your order,
Just send us an email at support@countrycobbler.net with the following information:
Copy of Invoice or Order #
Billing First and Last Name
Your email address:
List the item you are returning
Note the reason for exchange or return

We strongly recommend that you make a copy of your invoice number and filled out paperwork for your records
Make sure to insure the package as we cannot be held responsible for lost packages.
We also strongly recommend that you add delivery confirmation for your return